No. 3 — Install address correction software. Many
shippers are surprised by the substantial re-delivery fees that
result from incorrect addresses, lack of a residential flag or
missing customer phone numbers. You can preempt many of
these charges by embedding address verification software in
your fulfillment system. If the retailer does not have address
verification tools in their order entry systems, you can still
resolve many problems by adding it to your shipping system.
Beyond being absolutely sure of the contents and address
for a customer’s order, provide the carrier with complete
and accurate information such as weight, dimensions and
No. 5 — Simplify integration. How easy is it for you
connect to new retailers and their e-commerce platforms to
receive orders and add the carriers and services they require?
If you’re using carrier-provided standalone systems, order
processing and shipping can be time-consuming and error-prone. A better practice is to implement a multi-carrier
shipping solution that has already integrated its solution with
the leading e-commerce trading partners.
Ultimately, the key to cost-effective drop shipping is to ensure
that — before the first customer order is placed — all parties
understand and agree to the entire delivery process. To build that
understanding, collaborating with an experienced transportation
management execution partner can help.
Paula Heikell is vice president of product marketing at
Logistyx, a provider of transportation execution systems TES.
She has spent the past 25 years working with technology
companies in the transportation software industry. She can be
reached at firstname.lastname@example.org