as well as recommendation. While
RIDGID’s score of 70 placed it next to
other global leaders such as Apple and
Costco, many of its direct competitors
received mid-50s scores and lower. The
company believes this is a visual proof to
their customer loyalty.
Today, the company’s 300-plus tools
come in more than 4,000 models and
sizes. RIDGID’s reach now includes more
than 4,000 distribution partners that have
more than 50,000 combined locations
worldwide. The company recently began
a focus on electrical tools in 2014.
RIDGID has eight manufacturing
plants worldwide, including its 17-acre
headquarters facility in Elyria, which has
550,000 square feet of manufacturing
space. There are approximately 350 to
375 machines in the Elyria plant overall, some including the older original
machines and others more modern and
robotic in function.
The new robotic technology has
improved production drastically, but
hasn’t had an effect on jobs — partially
because people still need to man and
maintain the machines — because the
increase in retirement meant no layoffs
were necessary. Thus, the reduction in
the workforce came somewhat naturally.
RIDGID has nearly 2,000 employees
All of the pipe wrenches are made
completely in the Elyria plant — another
point of pride for the company, which
emphasizes its “Made in America” status.
Plant manager Joe Hofferth says that’s
also part of the reason for the brand loyalty.
Combating The Skills Gap
Just as loyal as the product users are
the company’s workers. There are hundreds of senior workers who have been
with the company for decades, Hofferth
says. But the issue with this employee
loyalty is one that affects the entire industry — it means they have to work even
harder at addressing a widely reported
growing skills gap.
Replacing retirees isn’t a huge con-
cern for RIDGID, though, because it is
well-aware of the situation and believe
they are implementing the right steps to
RIDGID’s B-500 Pipe Beveller in action. (RIDGID photo)